Terms & Conditions

 

 

These terms and conditions describe the way we conduct our business through our Firestation online store. To give you confidence in using our site, we also have privacy and security statements, which are included within these terms and conditions.

The Firestation online store does not sell products for purchase by children. We're sorry, but, if you are under 18, you may only use the site with the involvement of a parent or guardian.

For your peace of mind, please read all of these statements carefully as by accessing this web site you agree to be bound by our terms and conditions. From time to time these terms and conditions may change. It is your responsibility to check for updated versions every time you visit our web site.


General Information


This website is owned and operated by the Firestation Arts and Culture CIC ( from here on referred too as ,we, us, the Firestation, Firestation Webstore)
The content and use of this website is directed at those who access it from within the United Kingdom.

This website may display products which are not currently available to buy - for example, books that are not yet published or are temporarily out of stock. These are clearly shown on the website as unavailable, but can be ordered for delivery as soon as they become available. Your debit/credit card will not be charged until date of dispatch.

We may withdraw the Firestation website, or any products contained within it at any time.

 

Our Book Delievery Service
 

We are able to deliver to any UK address

Delivery costs £2.95 – by 1st Class Royal Mail or Courier.

Orders received by 2pm Mon-Fri are usually despatched the same day and usually delivered within 7 working days.

Order process / Acknowledgement and acceptance of your order


After selecting your products from the range available on the site, you will proceed to the checkout area. A secure online payment authorisation service will be used to process your card details and obtain authorisation from your card issuer. Once this process has been completed, you will be sent an email acknowledging your order with us. A further email will be sent to confirm that your order has been despatched.

When you place an order through us, this represents an offer to buy from us. Please remember that all products are subject to availability and that no payment will be taken from your account until your order has been despatched. Acceptance of your order and the completion of the contract will take place on despatch of the goods to you. Ownership of the products shall pass to you on delivery of the products provided that we have received payment for them.

If there is any problem fulfilling your order, we will email you as soon as possible to let you know. We’ll also let you know when your order is expected to be fulfilled. However, we won’t be liable for any losses that aren't foreseeable by you and us when you place your order, or business or trade losses, which arise out of any delay or failure to deliver your goods.


Payment


You can pay for your online purchase using Paypal, MasterCard, Visa, Delta, Switch / Maestro, Solo, and Electron cards. We do not accept American Express or Diners club (to be confirmed prior to site going live). The currency used for all orders placed on this site is pounds sterling.


Prices


All of the prices displayed on this site are inclusive of VAT but do not include delivery charges. We will always display accurate prices for our products but if we do make a mistake, we will charge you at the correct price for the goods and not attempt to sell them to you at a higher or lower price.


Your statutory rights and returns

As a consumer, there are certain terms implied into your contract with us, which we cannot exclude, or limit (for example, under the Sale of Goods Act 1979 we have to supply goods to you which are fit for their purpose).

You can also be assured that under the Distance Selling Regulations you have the right to cancel your order for any item purchased from www.shop/Firestationarts.com, within 7 working days after the day of delivery. Simply send your books to:

Returns Dept.
Firestation,

St Leonards Rd,

Windsor,

Berks

SL4 3BL

Please include any paperwork that arrived with the book(s), and a note explaining your reason for returning them.
Refunds for the title(s) returned, including the cost of postage incurred for returning the books to us, will be made back to the credit/debit card from which order was placed once the books have been received.

If you have any queries, please do not hesitate in contacting us on 01753866865 (ask for Fireythings)

It's important for you to know that nothing in these terms affects your statutory rights. If you would like more information on your statutory rights, contact your local Trading Standards Office (www.tradingstandards.gov.uk ) or Citizens Advice Bureau (www.citizensadvice.org.uk ).



Contact Us


To help us to make your online shopping experience enjoyable please let us know how you found shopping at the Firestation webstore. We really do welcome your feedback whether you are delighted with your products and the services or are in any way dissatisfied, please let us know. You can either email us at info@firestationartscentre.com or give us a call on 01753 866865

If you need to contact us in writing our address and company details are as follows:
As above


Privacy & Personal Information


The Firestation webstore is committed to protecting your privacy at all times during your online shopping experience. This privacy policy clearly indicates the steps we take to protect your privacy and how we use information we gather. Your feelings are important to us, so if you would like to ask us a question about our process or about your personal information please feel free to email us at info@firestationartscentre.com.

When you register with this site as an online customer, we'll need to take some details from you. . Your information is also shared with our online payment authorisation partner and delivery partners, to make sure that your shopping basket is processed and delivered to you as efficiently as possible.

You have the right to see any personal data held by us or our partners. All you need to do is submit a written request to us at the following address:

 

As above



To cover administrative costs, the release of this information will be subject to a fee.

If you believe any of your personal information is incorrect, send us an email to info@firestationartscentre.com and we'll do our best to rectify the problem.

As part of our commitment to offering you the best selection of products at the lowest possible prices, we will carry out an evaluation of our site using information gathered anonymously from your visit. We will use software to carry out this survey and report on areas of the site visited, products browsed and purchased, time of shopping etc.


Cookies
A cookie is a piece of data that we can send to your computer which allows us to personalise your visit to housmans.com. If you would prefer that we didn't use cookies when you visit our online store you can usually adjust your browser settings to restrict or even stop cookies being used. For more information on cookies, visit www.cookiecentral.com. Remember, cookies don't contain any sensitive information such as your address, credit card details etc.


Passwords and Security


If you choose to register with the online store, you will be asked to create a password. It is your responsibility to look after your password, keeping it confidential at all times. You are responsible for all activities that take place using your username and password. I

We want you to enjoy your online shopping experience and we'll take all reasonable steps to protect your personal information but unfortunately, this cannot be guaranteed. By using the Firestation online shopping web site, you are accepting the inherent security risks found when providing information or purchasing on line.


Liability and Limitations


To maintain a safe shopping environment, we reserve the right to withdraw the right for you to use the site should you breach any of our terms and conditions. Whilst we will make every effort to maintain the accessibility of our online store, we cannot guarantee that the service will be fault free and available all of the time. Access may sometimes be limited to allow us to carry out essential maintenance and post new, exciting offers. We will not be liable for any losses or inconvenience that occurs during such times.

From time to time, we will provide access to material or links to other web sites. Whist we will make every effort to ensure that the content you are presented with is correct, reputable and of high quality, we cannot accept responsibility if this is not the case.

Firestation Arts and Culture CIC will not be liable for any incompatibility of this site with your equipment, software, or telecommunications links. It is your responsibility to provide a computer and arrange Internet access in order to use this web site.


Intellectual Property


To assist in your online shopping experience, you are permitted to retrieve and display content on a screen or disk but not on a server or storage device connected to a network. Again, to assist you with your online shopping, you may print one copy for your own, non-commercial use.

You do not however have permission to reproduce, modify, copy or distribute any content for commercial purposes without written permission from us. No license is granted to use any trademark of Firestation Arts and Culture CIC.